I would like to share my experience doing business with The Team Factory, in particular with Octavio Rodriguez “Tavo”.
My name is Diego Garcia I own Leftside Printing in Richmond California. I was refereed to this company by a customer who shopped with your company.
When I called 4 years ago a representative help me with quotes and was very helpful. When I called back a few weeks later Tavo helped me out and has been helping me ever since. In the last 4 years of doing business we have purchased over $10,000.00 with your company. Tavo has helped with 90% of my orders and he’s always been very helpful, respectful and professional. For example last year I place an order for one of my high school customers and Tavo gave me some recommendations on the uniforms and made sure he reminded me of High School guidelines regarding high school uniforms. I mentioned it to my customer and his recommendations saved us headaches and lots of money. In another sale my customer made a mistake and I called Tavo for assistance and right away he took care of me with best suggestions and a discount to pass down to my customer. But the best was the Christmas card we received from the Soccer Factory. I really would like to thank Tavo and The Team Factory and The Soccer Factory for the business and for always being so helpful.
I order soccer apparel from several companies, but personally, I prefer The Team Factory because of the competitive prices but more because of the professional customer service.
Diego Garcia – Owner
Thank you, sir. I appreciate the follow-up and the response time. Like I said, the uniforms looked amazing! Once again and I will be throwing your Company’s name out to anyone I know who is looking to order uniforms. Every dealing I have had with you and your company has been First Class. You guys are running a great operation and you seem to clearly understand what First Class Customer Service means and how it affects your Company’s business. Keep up the good work!
L-3 Fuzing & Ordnance Systems
The Soccer Factory trueFIT system is our company’s guarantee that when you come into our shop and speak with our trueFIT certified staff that you will leave knowing exactly what shoe fits you the best. After years of play testing new models and experiencing firsthand how different cleats fit compared to different foot types. From foot profile and width, to how your foot’s arch falls within a given style of shoe, we have developed a precise and efficient way to test the boot’s overall fit. Giving you confidence in your selection of boots.
Our proven model will not only help secure the proper fitting boots for you, but it will educate and help you understand what models you should be looking out for in the future. Once the fit is done you are given a trueFIT card that outlines what model you were fitted for, if you are approved for all points of fit or if we have any concerns about your cleat selection, as well as your trueFIT number. We start by acquiring a 3D scan of your foot which assists us in telling you which style of cleats would be best for your foot type. If you already know what you are looking for we can elaborate on how the boots will fit based on your metrics before we start the fitting process. After the initial 3D scan and arch reading we proceed to take you through our points of fit which is a series of tests to finalize the fit of the boot.
Our answer to this is simple, cleats aren’t cheap, so our trueFIT System gives the end user a piece of mind when purchasing cleats. Most of our staff grew up playing the beautiful game and we understand that for a player their tools are their feet. You wouldn’t expect a surgeon to perform with dull tools so why expect a player to perform with improper fitting boots? Treating the cleat purchasing process the same as buying sneakers is a disservice. The abuse that can happen to your feet when playing in cleats that fit improperly vs the comfort of playing in cleats that do is a massive difference and can greatly affect your game. We pride ourselves on making sure you are always properly equipped to perform your best.